Return Policy – Quality Guarantee
100% Satisfaction Guaranteed
At The Solvang Bakery, we guarantee the quality, freshness, and presentation of our products. If you or your recipients aren’t 100% satisfied, we’ll work with you to make it right.
We are dedicated to the quality of each and every one of our creations. From the texture of our icing, to the flakiness of our pastries, if it doesn’t meet our standards, it doesn’t leave the bakery.
Whether you’ve chosen The Solvang Bakery as your wedding cake baker, or your corporate gift supplier, we recognize that you’ve entrusted us with delivering products that represent your taste and style. Our goal is to deliver just that: taste and style. We want you and/or your guests or gift recipients to be delighted with our products.
We guarantee your satisfaction. If you are unsatisfied with your product with regard to freshness or quality, we will issue a replacement product or a credit or refund for the value of the product. Because our food items are best enjoyed fresh, for all food items, you must notify us within seven (7) days of the receipt of the item to alert us of any dissatisfaction. For non-food items, an original receipt or gift receipt is required for all returns of non-defective items. Returns of non-defective items must be made within 30 days of the original purchase date.
Incorrect addresses, redirected packages, and weather delays
Unfortunately, we cannot extend our guarantee when an incorrect or incomplete address is given, or when extreme weather conditions create a shipping delay.
Support and assistance
If you have a question or problem, please call us (805) 688-4939, or e-mail us a info@SolvangBakery.com.